How It Works
A Direct Line From Request to Resolution.
Strip away the branding and Attaché is a straightforward exchange: a client with something that needs doing, and someone on the other end who takes care of it — a request in, and a considered answer back.
Send a Request
Requests come in through your private portal or by email — whichever is easier in the moment. Include as much or as little context as you have: a rough idea ("find us a good anniversary dinner") and a very specific spec (restaurant, cuisine, budget, parking, timing) both work. More detail up front generally means a faster, more precise result, but a vague starting point is a completely normal way to begin.
Review and Clarification
If something is missing that would materially change the outcome — a budget range, a date, a dietary restriction — Attaché sends a brief clarifying question rather than guessing. Requests that are already well-specified move straight to research.
Research and Organization
This is the actual work: comparing the realistic options, checking availability where it can reasonably be checked, reading past the marketing copy on a vendor's site, and organizing what's found into something usable — not a wall of links, but a short list with the tradeoffs already worked out.
Delivery and Follow-Through
You receive a focused recommendation, a polished plan, a side-by-side comparison, or a coordinated next step, delivered through the portal. Reasonable clarifications and minor adjustments related to the original outcome remain part of the same request. A new outcome, significant change in direction, or unrelated addition may be counted as a separate request.
Response Windows
What a Target Response Window Actually Covers.
Each membership tier has a target window for the initial response to a new request — not a promise about when every piece of work is finished.
Essential
24 hours
Target response window for standard-priority requests.
Premier
12 hours
Target response window for standard-priority requests.
Elite
4 hours
Target response window for standard-priority requests.
These windows describe the initial response — an acknowledgment, a clarifying question, or the start of the work. Long-form deliverables like a full multi-day travel itinerary or an in-depth vendor comparison may reasonably take additional time to complete after that first reply, and unusual circumstances can occasionally affect timing. Response windows are a standard of priority, not a contractual guarantee for every request.
What Attaché Will Do
- Research options and compare them on the criteria that matter to you
- Organize findings into a clear, usable recommendation or plan
- Ask clarifying questions when they'll materially change the outcome
- Contact businesses and coordinate reservations where requested and permitted
- Assist with arrangements and follow-up details
What Attaché Will Not Do
- Act as a licensed travel agent, attorney, financial advisor, medical professional, or licensed contractor
- Make purchases or bookings without client approval
- Use client funds without explicit authorization
- Guarantee third-party availability, pricing, or outcomes
Privacy & Discretion
Handled Quietly, by Design.
Requests and personal details are submitted and stored through your private client portal rather than open channels, and every request is treated with the same discretion whether the matter is personal or business-related. Full detail is available in the Privacy policy.
See the Membership That Fits.
Every tier follows the same process — the difference is monthly request volume and target response time.
Consider it handled.