Common Questions, Answered Plainly.

Attaché is a membership-based personal concierge service. Members send requests through a private portal or by email, and receive a clear recommendation or completed plan in return.

The tiers differ in monthly request allowance and target initial response window. Essential includes 10 requests per month with a target initial response within 24 hours. Premier includes 25 requests per month with a target initial response within 12 hours and adds full travel and event planning plus business research. Elite includes unlimited request submissions with a target initial response within 4 hours and ongoing personal concierge support.

Yes. Membership tiers can be changed from your private portal. Changes take effect according to the current membership terms.

No. Membership is month-to-month. There is no long-term contract, and you may cancel future renewals according to the membership terms.

A request is generally one clearly defined outcome or a group of closely related tasks. Complex or unrelated needs may be separated so each can be handled carefully. Final definitions are governed by the current membership terms.

Each membership tier has a target response window: Essential within 24 hours, Premier within 12 hours, and Elite within 4 hours. These reflect standard priority for typical requests. Complex work such as multi-day travel planning, event coordination, or in-depth research may take additional time to complete after the initial response, and unusual circumstances may occasionally affect timing.

As much or as little as you have. A rough idea is enough to start — Attaché will follow up with clarifying questions when they will materially change the outcome. A detailed spec helps requests move even faster.

Yes. You may submit additional requests within your monthly allowance, but only one request is actively handled at a time. Additional requests are queued and addressed in the order received.

No. Request allowances reset at the beginning of each billing cycle, and unused requests do not carry over.

Attaché may assist with contacting businesses, coordinating reservations, and organizing arrangements when requested and permitted. Purchases, deposits, cancellation fees, and third-party charges require client approval and remain the client's responsibility.

No. Membership covers the concierge service itself. Third-party costs such as hotels, flights, tickets, gifts, delivery, reservations, and vendor charges are separate and always require client approval.

No. Client funds are never used without explicit authorization for that specific purchase or arrangement.

Client requests and personal details are handled through a private, secure account environment in the customer portal. Attaché does not sell client information. Full details are in the Privacy policy.

Every request is personally reviewed, researched and delivered by a real person. Technology may support the process, but judgment, recommendations and client communication remain human-led, and every request is treated with discretion whether it concerns a business matter or a personal one.

Attaché can research, compare, and where permitted coordinate reservations on your behalf, but final bookings and payment are completed with client approval. Attaché is not a licensed travel agency.

Availability, pricing, entry requirements, and third-party policies can change quickly, especially for travel and dining. Recommendations reflect the information available at the time of research.

Yes. You can cancel future renewals according to the membership terms and refund policy, both available in your client portal.

Billing is processed securely through Stripe within the customer portal. Attaché does not collect or store payment details on this marketing site.

Refund eligibility is defined in the official refund policy maintained in the client portal. Review it there before requesting a refund.

Local recommendations are centered on Bergen County and the surrounding region. Research, planning, comparisons, and many travel or business requests can be completed remotely for clients in other locations.

Yes. Attaché operates seven days a week. Response windows remain target times rather than guaranteed completion deadlines, and unusually complex requests may require additional time.